
3CX is a communication system that brings calls, video chats, and messaging all into one easy-to-use platform. You can use it anywhere—at the office, at home, or on the go—on the cloud, Windows, Linux, or special hardware. You can even run it on your own servers if you want.
3CX keeps getting better. 3CX updates add new features to make the platform safer, more reliable, and easier to use. It also connects with popular business tools like Salesforce, Microsoft Office 365, and Google apps, helping teams work together faster and serve customers better.
3CX works with all major devices like Fanvil, Yealink, and Snom, making setup simple. It also has new AI features, including an AI Receptionist that answers calls and routes them automatically, AI Analytics that gives insights about calls, tracks customer mood, creates transcripts, and makes summaries. AI-powered dashboards show all this info in one place, saving time and helping teams work smarter.
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3CX Feature List
| Features | SMB Free | Pro | Enterprise |
| Apps (Windows/Web/iOS/Android | x | x | x |
| Phone Directory | x | x | x |
| Headset Integration | x | x | x |
| Call Parking/Pickup | x | x | x |
| Call Logging | x | x | x |
| Ring Groups | x | x | x |
| Choose SIP Trunk | x | x | x |
| Auto Attendant | x | x | x |
| Inbuilt SBC for Offsite Phones | x | x | x |
| BLF (Busy Lamp Field) | x | x | x |
| Multi-level IVR | x | x | x |
| Intercom / Paging / PA | x | x | |
| Integrated Fax Server | x | x | |
| VMware / Hyper-V / KVM | x | x | |
| Custom FQDN | x | x | |
| Custom SMTP Server | x | x | |
| MS 365 Integration | x | x | |
| Google Workspace Integration | x | x | |
| Xapi / Call API | x | ||
| Custom IP Phone Logo | x | ||
| Voicemail Transcription | x | ||
| Google Gemini | x | ||
| Open AI | x | ||
| Transcription of Conversations | x | ||
| Call Summary / Sentiment | x | ||
| 3CX Transcription Cloud Packages | x | ||
| Onboard Transcription Server (16SC+) | x | ||
| Speaker Diarization | x | ||
| AI Receptionist | x | ||
| Call Queues | x | x | x |
| Call Recording | x | x | x |
| SLA Alerting | x | x | x |
| Switchboard / Wallboard | x | x | x |
| Callback / Barge In / Whisper | x | x | x |
| Call Reports / CRM Integration | x | x | x |
| Call Flow Designer | x | x | |
| Hot Desking / Scheduled Restore | x | x | |
| Connect Remote Offices (Bridges) | x | x | |
| Hotel PBX (Self-Managed) | x | x | |
| Start/Stop Call Recording | x | ||
| Skill-based Routing | x | ||
| 3CX Link | x | ||
| Video Conferencing Participants | 25 | 100 | 250 |
| Polls / PDF / Screen Sharing / Remote Assistance / Whiteboard / YouTube Integration | x | x | x |
| Live Chat (≤10) | x | x | x |
| 3CX Talk Link / WhatsApp / Facebook / SMS & MMS | x | x | x |
| Chat Reports | x | x | |
| Multi Company / Multi-Tenant | x | x | |
| Grafana / PowerBI Reporting | x | x | |
| Data Connectors (PostgreSQL, BigQuery, Grafana | x | x | |
| Logging to Remote Database | x | x | |
| MS Team Direct Routing Integration | x | ||
| Inbuilt Failover /Standby License | x | ||
| 3CX Onboard Transcription Server | x |
ABP Technology: Your 3CX Partner
ABPTech supplies all 3CX-supported devices like Yealink, Fanvil, and Snom. With over 20 years of experience, we make deployments easy with setup, shipping, and technical support. We also provide partner training, pre- and post-sales support, and product managers to help with projects like paging, doorphones, or cameras.
We also offer DrayTek routers and switches for reliable networking and NATPass, a cloud tool for hosted 3CX systems. For MSPs, IPTECHVIEW lets you monitor and manage multiple 3CX systems—cloud or on-premise—from one dashboard.
Why Partners Choose 3CX?
3CX combines voice, video, and messaging in one simple platform. It’s flexible, cost-effective, and full of features like AI Receptionist, AI Analytics, video calls, screen sharing, and call recording. It can grow with any business, connects with CRM and other tools, and is secure and easy to set up.
Together, ABPTech and 3CX give partners a reliable, AI-powered, and profitable communication solution.
Become a 3CX Partner to take advantage of all the benefit.
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