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Customer Interaction Center®
2.3
The Orbital Center of Customer Interaction
More productive agents and business users. Satisfied
customers. Time-saving central administration and a
lower total cost of ownership. CIC makes it all possible
with a single, scalable contact management platform
for your contact center as well as your enterprise.
The CIC software provides PBX, ACD, IVR, skills-based
routing, Web collaboration, screen pop, CRM integration,
real-time monitoring and more for agents and supervisors.
www.interactiveintelligence.com
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CallCenter@nywhere CPE Edition
CallCenter@nywhere is the industry’s only carrier-grade
out-of-the-box contact center technology solution for
call centers, call center outsourcers and hosted-service
providers. The result: consistent quality with equivalent
customization flexibility for web-enabled contact centers
- without the costs, risks and delays of custom programming/compiling
and systems integration.
www.telephonyatwork.com
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The above products or services have been
tested either by ABP or by the vendor for basic interoperability
with ABP’s main products; however neither ABP nor the vendors
featured make any claims or representation on usability or
interoperability. Please check vendor certifications and contact
ABP and vendors sales representatives for more details and
to discuss your application.
The partner information on this page is for
reference only and is meant to be informative as a first step
in your own research of the products.
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