Switchvox for Call Centers
Imagine being able to tell your customers you can provide them with a next-generation Unified Communication system that can save them up to 60%, works with their SIP-compatible phone, supports unified messaging, presence, conferencing, recording and even integrates with CRM systems like Salesforce.com or SugarCRM. You can do it with Switchvox!
SWV lets you have an unlimited number of call queues, and they can all be set to ring in any specific way. Moreover every queue can have it’s own custom playlist of music on hold. This means that your sales queue can play a special selection of music and advertise the day’s special deals while callers wait.
The Switchboard includes real-time queue panels that provide queue members and managers alike with up-to-the second status information for any call queue, including detailed information about calls waiting to be answered and active queue calls. Statistical information is also kept up to date so that anomalies or changes in usual call patterns are spotted quickly so rapid adjustments can be made. Know right away if there’s a spike in call volume or if there’s a lull and the queue is overstaffed.
Enterprise Call Features at a price you can afford
More than supporting unlimited call queue extensions, SWV can also tell your callers what is their place in line and how long they can expect to be on hold. This simple courtesy can go a long way to improving the impression you make on your callers and is often only available in very expensive phone systems.
Additionally, you can click to call in any Microsoft Office application, like Outlook or Word using Switchvox Notifier. These applications are provided as free add-ons as part of your purchase.
With SWV’s powerful IVR editor, you can quickly and easily make something as simple as an automated attendant menu create an IVR as complex as an interactive banking application that recognizes customer phone numbers, checks PIN codes and reads back account balances from your database before transferring the customer to their personal banker.
SWV’s American English voice prompts can be swapped for British and Australian English, Italian, French, Castilian and Latin American Spanish. Sound packs for all of these languages are available for free.
It just looks too good to be true
Digium Experienced Resellers have implemented contact centers in projects around the world and they were amazed by SWV Cost-Benefit and stability, Graphic Interface (SwitchBoard) and how easy it is to do developments IVR/CT Pop Screen and Unified Messaging!
Your ABP Team